Cancellation & Refund Policy

Cancellation & Refund Policy

Guild Training International operates a clear and fair refund policy for students and for training centres.

Cancellation of Practical Training Sessions

When booking a practical training session and assessment at a GTi Training Centre, students will receive confirmation by email of the date and time. Booking details must be checked carefully and the student must contact the training centre immediately if the details are not correct. Training Centres will be expected to accommodate changes to the practical training bookings made within 24 hours of the original booking free of charge providing the training date is not within the next 14 days.

Cancellations Made More Than 14 Days Prior To The Practical Training Date

Once a booking has been made, the student is obliged to attend the training centre at the specified time and date. Cancellation of the
booking at least 14 days prior to the training date will incur an additional fee which must be paid to Guild Training International before any further booking is accepted. Training Centres will be entitled to receive 50% of the practical training fee for bookings cancelled more than 14 days prior to the booking date.

Cancellations Made Within 14 Days Of The Practical Training Date

Students who cancel the booking within 14 days of the booking date will be required to pay for the full cost of the practical training fee before another booking can be accepted. Training Centres will be entitled to claim for the full cost of the practical training fee.

Non Attendance Of Practical Training Dates

Students who do not attend the practical training session without cancelling will be automatically failed from the course, and will be required to contact Guild Training International to if they wish to complete the course. The Training Centre will be entitled to claim for the full amount of the practical training fee. The decision to allow students to continue their training is at the discretion of Guild Training International.

Latecomer Arrivals For Practical Training Sessions

Students are advised that they will be expected to arrive on time for practical training sessions. Training centres will be expected to
accommodate a degree of flexibility wherever possible, but are entitled to cancel the practical training session and claim for the full cost of the training fee if they feel that sufficient time will not be available to complete the requirements of the practical training.